General terms and conditions of business

scope

These general terms and conditions apply to the sale and delivery of goods and the provision of services by our company Goldschmiede Mölk OG. Please read these general terms and conditions carefully before ordering products from this website. By ordering our products, you agree to the following provisions and confirm that you are able to enter into legally binding contracts and are at least 18 years old. We only recognize any regulations deviating from these if they are confirmed by us in writing. This also applies to a deviation from this written form clause.

Contractual partner

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

The contractual partner is the sole proprietorship Goldschmiede Mölk OG, Sparkassenplatz 2, 6020 Innsbruck, the contractual language is German.

Goods

The pieces of jewelry are individual pieces or small series, so there may be slight differences between the presentation of the goods in the web shop and the goods you ordered.

The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

Conclusion of contract

Your orders on the website are binding offers for the conclusion of corresponding purchase contracts with Goldschmiede Mölk OG. We are free to either accept such offers within 14 days of receipt or to reject them by sending a corresponding declaration to you. The binding purchase contract for the ordered goods only comes into effect when we accept your order. This acceptance is declared by the dispatch of the ordered goods. All prices stated are in euros (EUR) and already include the statutory value added tax (VAT) plus all expenses incurred in connection with shipping. The presentation of the products in the web shop is not a legally binding offer, but represents a non-binding online catalog. The respective product information is listed in the product details area. By ordering a piece of jewelry, the buyer confirms that he has been informed about the essential properties of the goods.

Availability

The products and prices are as shown on the website. The products are available while stocks last. We reserve the right to change the products shown on the website at any time and without prior notice and to limit the number of products that can be purchased by a visitor. We are not liable for lack of stock or the unavailability of products.

Retention of title

Until full payment has been made, the goods remain the property of Goldschmiede Mölk OG, Sparkassenplatz 2, 6020 Innsbruck

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail).

In case of withdrawal from the purchase contract, the buyer shall bear all necessary costs of returning the goods, provided that the goods are returned without defects. The buyer must meet the following conditions:

The goods will be returned or shipped by our company to the address listed below at the buyer's expense.

The goods must meet the following requirements:

The goods must be returned in their original packaging.

The goods must not show any signs of use or wear and must not have been worn.

The goods must be complete.

The goods must be returned together with the proof of purchase.

Please do not send the goods cash on delivery. If you return the goods cash on delivery, we will not accept them.

We accept no liability for any loss of goods during shipping! It is the buyer's responsibility to package the goods in such a way that no transport damage occurs.

If all of the above conditions are met, the order value will be transferred back to your account within 14 working days of receipt of the undamaged and unused goods.

If any of the above conditions are not met, we cannot accept the withdrawal from the contract and the goods will be returned at the buyer's expense.

Consequences of revocation

If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.

Warranty

If the delivered goods are defective, you can choose to cancel the contract or - if the goods are still available - request that they be exchanged for a defect-free item. No independent guarantee is granted in this regard.

The warranty is based on the statutory provisions. It is limited to the statutory period of 24 months from the receipt of the goods by the buyer or, in the case of services, from the completion of the service. In the case of justified complaints about defects, either a free replacement or improvement will be carried out, for which a reasonable period of time must be granted. If an exchange or improvement is not possible (not possible, too much effort, unreasonable, delay in the deadline, etc.), then the buyer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (conversion). Any defects that occur should be reported as soon as possible upon delivery or as soon as they become visible.

Severability clause

Should any provision of these General Terms and Conditions be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.